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Shipping & Returns

Shipping & Returns

Shipping

SHIPMENT: COSTS AND HOW LONG IT TAKES

Orders placed Monday - Friday will be processed the next business day.
Orders placed in the weekend will be processed the next Monday.

There will be a general bank holiday in the Netherlands on the following days:

Monday 05-04-2021 - Easter
Tuesday 27-04-2021 – Kingsday
Thursday 13-05-2021 – Ascension Day
Monday 24-05-2021 - Pentecost

On these days our warehouse will be closed and no orders will be processed and delivered on these days.

!! BUSY TIMES FOR OUR PARCEL SERVICES !!
The parcel services have been indicating for some time that they are very busy with online orders, so unfortunately not all orders will be delivered on time. There will be some national holidays in the coming weeks, which will increase the pressure on parcel services even more.

MBRC is open every working day except on the national holidays.

Orders placed on holidays, or during weekends, will be processed the next working day.

WORLDWIDE SHIPPING.
We ship to almost every country in the world.
Temporarily delivery to the UK is not possible, sorry for the inconvenience.
For deliveries outside the EU, import and tax charges are at your own expense.

Standard delivery outside the Netherlands / EU countries:
- charge € 4,95
- standard delivery, no track & trace
- delivery app. 7-10 working days to EU countries
- delivery app. 14 working days to non-EU countries (please note that standard delivery is not available for all non-EU destinations)

Fast Delivery + track & trace
If you choose "Fast Delivery" your delivery will be faster. Also your delivery will have a full track & trace.
Charge Fast Delivery depends on the selected country, between € 7,95 - € 11,95

For each country the expected delivery time can be different; you will see the delivery time at the check out after selecting your country.

Fast Delivery is available for deliveries to the following EU countries:
- Austria
- Belgium
- Bulgary
- Croatia
- Cyprus (south part)
- Czech Republic
- Denmark
- Estonia
- Finland
- France
- Germany
- Greece
- Hungary (only fast delivery service available)
- Ireland
- Italy
- Latvia
- Lithuania
- Luxembourg (only fast delivery service available)
- Malta
- Poland
- Portugal
- Romania
- Slovakia
- Slovenia
- Spain
- Sweden

Fast Delivery is the only option for deliveries to the following non-EU countries:
- Australia
- Canada
- China
- Iceland
- Israel
- Japan
- New Zealand
- Norway
- Russia
- South Africa
- Switzerland
- USA

Returns
If for some reason your product arrives damaged or not in good shape, please contact our customerservice at info@mbrctheocean.com.
Do not forget to mention your order number and to attach a picture of the visible damage. We will check it directly and will inform you about next steps, normally being a new product to be sent to you.

Exchanges
If for any reason you wish to exchange the product, please contact us at info@mbrctheocean.com, clearly stating your ordernumber and which product it concerns.
We will send you instructions by mail for a smooth exchange to get you the MBRC you want.

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